Frequently Asked Questions
Bookings
- How do I book a ticket online?
The Cineworld Cinemas Advance Booking Service is a system linking you with the Box Office in real time.
It is open 24 hours a day via the internet and the phone on 1520 880 444. To make your booking, have your credit or debit card ready and follow the instructions. It has been designed to be simple to use but the following information may help you further.
It is possible to book from every page of the site using the booking engine at the top of the page. The main booking process is as simple as this:
- First choose your cinema
- Second select the film you require from the list offered
- Third select the date and the performance time
- You can book up to 24 seats per transaction
- What methods of payment do you accept?
The following cards are accepted: Visa/Delta, Maestro/Switch and MasterCard. Your account will be debited with the reference - Cineworld/Classic Cinemas Limited.
- How do I know if my booking is confirmed?
Online
If you want to confirm your booking, just check your e-mail inbox or use the Check my booking button on the website and follow the instructions.
When you make a booking using the Cineworld Cinemas Advance Booking Service, you are asked to provide an e-mail address. This is so that we can e-mail you confirmation of your booking.
The confirmation e-mail contains full details of your booking, as well as instructions on how to collect your tickets.
Please note that our Telephone Booking Operators do not have access to the internet and are not able to provide information on bookings made using the Cineworld Cinemas Advance Booking Service.
Telephone Booking
Once you have completed the process through our automated telephone booking line or with an operator you will receive a confirmation code at the end of the transaction.
- Why do you charge a Remote Payment fee?
A remote payment fee of €0.55 will be payable separately by you to Cineworld's sister company Classic Cinemas Ltd ("CCL") for each cinema ticket purchased from Cineworld, up to a maximum of €3.30 per transaction. This remote payment fee is in consideration of CCL processing remote card payments and transferring your payment for tickets to Cineworld Cinemas. By confirming your booking you are agreeing to pay this remote payment fee to Classic Cinemas Ltd, in addition to the price you pay to Cineworld for your cinema ticket.
The email confirmation of your booking will set out the details of the cinema tickets purchased and the total amounts paid to Cineworld/CCL. Once this confirmation has been sent the ticket price and remote payment fee are non-refundable.
- Is it safe to use my credit or debit card online?
Online Booking
Yes, it is. We process your payment via a secure page. You will see 'https' in the URL and a security padlock either at the top or bottom of our payment screen. This means you have accessed a secure area.
All transaction details - including customer name and credit card details - are encrypted using SSL ("Secure Sockets Layer") for maximum security.
Further, banking details are never transmitted in clear text through the Cineworld booking system.
Cineworld Cinemas respects the privacy of its customers. The personal information of customers using the Advance Booking service is strictly confidential and used exclusively by Cineworld, unless you agreed otherwise, to process ticket purchases and to better understand our visitors' use of the site.
Cineworld customer details are retained by us only for the purposes of the booking transaction and are not sold or otherwise transferred outside the company without your prior consent.
Telephone Booking
Card details are recorded during the telephone call and passed across a secure (not the internet) network direct to the server at the cinema chosen. The details stored there are the same as if you had walked into the box office and paid by card in person. We are not permitted to store card security codes at all, so after the telephone call these details are gone.
- How do I collect my tickets?
Your seats are available at your chosen cinema as soon as we have confirmed the booking, and remain available up to the start of the relevant performance.
All Cineworld cinemas are equipped with Cineworld Advance Booking ticket collection points (ATMs). You must take the same card with you to collect your tickets from the ATM or the cinema's box office. We only need it to find your tickets so there will be no further charge.
- I want to book a ticket for a date that isn't displayed?
Cineworld's programming only runs for a week in advance. Our week runs from a Friday to the following Thursday. Blockbuster films are sometimes available to book more then seven (7) days in advance.
- Can I edit my booking? E.g. dates changes add/delete tickets?
We cannot alter bookings, however a customer can rebook for their desired number of seats or on another date and we will be happy to issue a refund for their initial booking. Please contact our Customer Services Team on 0044870 777 2775 once you have rebooked.
- Can I cancel my booking?
Cineworld have a non-refundable ticket policy.
Ticket types
- Where can I find the ticket prices?
Ticket prices are displayed on each cinema pages. Our prices vary depending on the day of the performance or from one cinema to another. When booking online, and before entering your credit card detail, you will be asked to choose between different ticket types (e.g. adult, children, Student). At this stage the ticket price will be displayed.
Prices are:
- Adult (after 6pm Mon-Fri, all day Sat-Sun & Bank Hols) €9.70
- Adult (before 6pm Mon-Fri) €7.70
- Child (14 & Under) €5.70
- Senior (60+)/NUS €6.70
- Family (after 6pm Mon-Fri, all day Sat-Sun & Bank Hols) €26.60
- Family (before 6pm Mon-Fri) €22.00
- Early Bird (before 12 noon) €5.40
- Up to what age can I buy a child ticket?
Children up to and including the age of 14 can use child tickets. 15 years to 17 years old are charged as a student price (proof of age may be required). 18 years and above should purchase adult or student (proof will be required) tickets
Age Categories for Cineworld Cinemas Tickets
Ticket type Age restriction where applicable ID required Babes In Arms* Free for infants under 18 months old. ID not required Children Up To 14 Years Old ID not required Students 15 To 17 Years Old No Student ID Required Students 18+ NUS Card Or Local College ID Senior Citizen Women 60+ and Men 65+ OAP Card OAP bus pass / Freedom pass, State pension letter, Passport, Driving license Adult 18 Years And Over Proof of age may be asked Family (4 persons) 2 Child + 2 Non-child (adult/senior/NUS 18+) or 3 Child + 1 Non-child Proof of age may be asked * Babes In Arms means any child under 18 months of age. Children aged 18 months+ will need to pay the full child price. We are happy to admit Babes In Arms into a morning or afternoon performance with a G or PG certification.
In order to participate in the family ticket deal, all customers must watch the same film.
- Can I take my baby to the cinema?
We are happy to admit babes in arms into a morning or afternoon performance with a G or PG certification.
- What is a family ticket?
A family ticket comes in combinations of 4 tickets, which should include at least one (1) adult, two (2) children with the fourth ticket being of any ticket type. By booking a family ticket you will get a discount on the total price. A family ticket is cheaper than four tickets paid individually.
In order to participate in the family ticket deal, all customers must watch the same film.
- Performance Types - What are the current Certifications?
Cineworld will not admit a customer into a film who does not look the correct age for the film certification. We reserve the right to challenge a customer on this issue, as it is not just Cineworld policy, but also the law. Customers maybe asked to provide proof of age. We will accept a copy of a birth certificate, passport or bus pass that displays a date of birth.
All our cinemas display POS (Point of sale posters) at box office, advising of this policy.
Film Classifications
GeneralIt is impossible to predict what might upset any particular child. But a 'G' film should be suitable for audiences aged four years and over. 'G' films should be set within a positive moral framework and should offer reassuring counterbalances to any violence, threat or horror.
Parental GuidanceUnaccompanied children of any age may watch. A 'PG' film should not disturb a child aged around eight or older. However, parents are advised to consider whether the content may upset younger or more sensitive children.
12ANo-one younger than 12 may see a '12A' film in a cinema unless accompanied by an adult. Responsibility for allowing under-12s to view lies with the accompanying or supervising adult.
15ANo-one younger than 15 may see a '15' film in a cinema.
18No-one younger than 18 may see an '18' film in a cinema.
For more information about certificates, please visit: www.ifco.ie.
Disabled Access
- I need to book a ticket for a wheelchair user - how do I do that?
We will put you in touch with your chosen cinema. Please contact our Advance Booking Team on 1520 880 444 between 10am - 10pm and select ‘More Options’ from the main menu or say “operator”.
Other questions
- Does www.cineworld.ie uses Cookies?
"Cookies" are small pieces of information that are stored by your browser on your computer. Our cookies contain information that we can use to identify you and allow us to efficiently operate the Login service. The information stored within the cookie is encoded and restricted so only Cineworld and its agents are allowed access. We will use this information to track site usage, tailor site content, and prevent service abuse.
- If you are using Internet Explorer Please note that Cookies and Javascript have to be turned on to make the most of the site
- On Safari, Javascript has to be enabled.
- Can my children go to the cinema unaccompanied?
Children under 8 years old cannot attend a screening unaccompanied (regardless of film certification). They should be accompanied by an adult aged18 years or older.
Children under 12 cannot attend a screening unaccompanied after 8pm (regardless of film certification).
- Can school children visiting cinemas during the day in term time?
Cineworld Dublin will not admit School children into the cinema during school hours. Children who wish to visit the cinema during these hours will need to produce a letter from the school on headed paper giving us authority to admit them entry. Any child who does not produce a letter will be turned away even if they are off school for legitimate reasons. So we urge parents to ensure their child obtains a letter from the school to avoid disappointment.
- Can I bring in my own food and drink?
Cineworld have a strict NO FOOD AND DRINK policy. We reserve the right to refuse customers entry into the screens with food or drink bought outside the premises. All our cinemas display the necessary signage, advising customers of this policy.
As a food operator we offer a wide range of drinks and snacks to satisfy our customers but also protect our cinema finishes and customers clothing. Not all movie-goers are considerate of others in their snack choices and we have needed to set clearer guidelines on what is appropriate.
- How long are the adverts and trailers?
Ads and trailers normally last an average of 15 minutes before the actual film begins.We ask customers to collect their tickets at least 20 minutes before performance to make the most of their booking
- Can I use my free pass for all films?
When "No passes" is shown in the newspaper adverts, posters, press or leaflets this means complimentary admission tickets cannot be used. The Unlimited card is still valid.
- Do you have any current job vacancies?
Please click here toi visit our careers pages where you can view and apply for our current vacancies.
