Help & Contact Us

Your answer

Can I Change or Cancel my booking?

Yes, you can cancel your booking up to 120 minutes (2 hours) before the performance provided made your booking whilst logged in to your My Cineworld account.  To cancel your booking simply login to your account, then select the ‘My bookings tab’ and select the ‘cancel booking’ option at the bottom of the page.  

If you did not book through My Cineworld, to cancel your booking please call our Customer Services Team on 1520 880 444* who will offer to refund an uncollected booking up to 120 minutes before the performance start time.

It is not possible to amend a booking so if you want to make a change to your booking, just cancel the existing booking and make a new one.

*(Please note that Meteor customers may need to contact their operator to get 1520 numbers unblocked.)