How can I cancel my card?
Please re-read the Terms & Conditions to establish whether you believe you are within your right to cancel your contract. If you believe that to be so, please call the Unlimited Helpsdesk on 0818 304 204.
How do I apply for an Unlimited card online?
What do you need to have with you before you start the application process?
What do I pay for when I go through the online application process?
Can someone else pay for my Unlimited card for the online application process?
How do I get a recent passport sized photograph?
How do I upload a photo from my mobile phone?
What do I do if I get stuck half way through the online application process?
How long does it take before I get an Unlimited card to use in the cinema?
Can I start watching films at cinemas before my card arrives?
Who do I contact if my Unlimited card does not arrive?
Can I register for an Unlimited card if I am under 18 years?
What do I do if I change my address before my card arrives?
Which cinemas do I need a West End Unlimited Card to access?
What films can I advance book?
Can I advance book at the box office?
How many movies can I advance book with my Unlimited card?
Can I change an advance booking that I have already made?
Who can cancel an advance booking that has been made?
Are there any additional charges for 3D and IMAX performances?
Can I collect my advance booking tickets from the automated ticket machine?
