In-Cinema Terms of Entry

1.1 Cineworld wants all of its customers to enjoy their visit to its cinemas. To help ensure this, admission to any Cineworld cinema is subject to the following terms and conditions. By purchasing or using a Cineworld cinema ticket, customers (including Unlimited Card holders) agree to be bound by these terms and conditions.

2.1 Behaviour: Cineworld reserves the right to require customers who are disruptive, antisocial or violent to leave the cinema immediately without any entitlement to a refund. What constitutes disruptive, antisocial or violent behaviour shall be determined at the sole discretion of the Cineworld Duty Manager and includes both physical and verbal abuse.

2.2 Alcohol and Food Policy: Neither alcohol nor hot food may be brought onto the premises.  Only hot food bought on the premises may be consumed on the premises.  Alcohol may only be purchased and consumed in Cineworld licensed bar areas or in licensed screens and licensing laws will be strictly enforced.

2.3 Mobile Devices: All mobile devices including mobile telephones must be switched off at all times during the feature presentation.

2.4 Piracy: Customers are not allowed to bring any form of recording or copying equipment (in whatever medium, including optical devices such as Google Glasses) into the auditorium. Recording or copying equipment taken into the auditorium may be confiscated for inspection by the Cineworld Duty Manager. Customers are reminded that it is a serious criminal offence to copy or attempt to copy any film, soundtrack or other copyright protected material shown in the auditorium and customers found in contravention will be liable on conviction to an unlimited fine and imprisonment of up to 10 years.

2.5 Certification: Cineworld is not responsible for the certification of adverts, trailers or films. All complaints in respect of the wrongful classification of any of these items should be directed to the British Board of Film Classification (the BBFC) or the Irish Film Classification Office (IFCO) when referring to Irish classification.

2.6 Search Policy: In the interest of safety, security and other reasonable causes, Cineworld may need to search a customer’s possessions whilst on the premises for any item which a staff member believes may contravene these terms and conditions. Cineworld reserves the right to refuse entry or require a customer, who doesn’t agree to being searched, to leave the premises without entitlement to a refund.

2.7 Parking: Cineworld is not responsible for the parking regulations imposed by third parties, including any cost imposed on customers. Customers should take up any issues directly with the third party concerned.

2.8 Refunds: Tickets purchased for performances at a Cineworld cinema are non-refundable. Ticket prices may change between the date of purchase and the date of the relevant performance.  Where the price paid for the tickets differs to the price for equivalent tickets available for purchase at the time and date of the performance, Cineworld will not charge for and customers may not claim any refund of the difference.

2.9 3D Glasses: For RealD 3D, MasterImage or Volfonia 3D screenings customers may bring respectively their own RealD 3D, MasterImage or Volfonia 3D glasses or may purchase a pair online or from the cinema. For IMAX 3D performances, glasses will be provided at the cinema and are included in the ticket price. For IMAX 3D with Laser screenings the ticket price includes the use of IMAX 3D with Laser glasses. IMAX 3D with Laser glasses will be provided in cinema and customers must return them to a member of cinema staff or leave them on their seat at the end of the film.

3.1 Only customers in possession of a valid ticket will be admitted into the auditorium to which the ticket relates and admission will be permitted only for the duration of the performance specified by the ticket. At the time of collection, customers should check that the ticket’s details are correct as tickets cannot be later exchanged or refunded in the event of any error.

3.2 Lost, stolen or damaged tickets will not be replaced. Any customer who does not hold a valid ticket may be required to leave the premises.

3.3 Customers should keep the ticket stubs or e-tickets with them at all times in order to re-enter the relevant auditorium.

3.4 Cineworld will refuse admission to any person who, in the opinion of an authorised Cineworld employee or representative, is under the minimum age required by the BBFC or IFCO classification for a presentation and cannot prove that they are at least the minimum age required. Cineworld expressly reserves the right to request photographic identification verifying the age of the customer (e.g. a driving licence or passport) for entry into 12A, 15, 15A, 16 and 18 certificated films.  Photocopies of birth certificates together with a form of photographic identification connecting the name on the birth certificate to the customer, passports and driving licences are acceptable.  We also accept digital photographic ID displayed through the YOTI app, available to download at yoti.com. Children under the age of 12 must be accompanied by someone who is at least 18 years of age to be admitted after 7.00pm. Children under the age of 8 must be accompanied by someone who is at least 18 years of age at all times (regardless of film classification).

3.5 Student tickets are available at certain times on specified days.  Student tickets will only be issued upon the production of valid National Union of Students (NUS) or Union of Students in Ireland (USI) photographic identification showing a clear photograph of the student and the applicable expiry date of the identification. Student tickets will be limited to one per student. Photographic identification may be checked before admission to the auditorium in the case of pre-booked tickets.

3.6 Customers aged 15, 16 or 17 are entitled to student tickets (when and where available) without presenting student identification, however they may be required to provide identification in order to verify their age.

3.7 Seniors tickets are available at certain times on specified days. Seniors tickets will only be issued upon the production of valid senior card, senior bus pass / Freedom pass or state pension letter.  Senior tickets will be limited to one per senior.  Proof of entitlement and identification may be checked before admission to the auditorium in the case of pre-booked tickets.

3.8 Carers of disabled customers in the UK are entitled to a free ticket in the UK if the person they are accompanying can show a valid Cinema Exhibitors’ Association Card (CEA card) or locally issued disability card. Please see www.ceacard.co.uk for the full terms of use. Carers of disabled customers in Ireland may be issued a free ticket at the sole discretion of an authorised Cineworld employee or representative. Guide and Hearing dogs are welcome but other animals are not permitted on the premises.

3.9 In order to avoid disturbing other customers, customers who arrive after the start of the feature presentation will only be permitted entry into the auditorium at the Cinema Duty Manager’s sole discretion.

4.1 Although Cineworld seeks to follow its advertised programme, it reserves the right to cancel or reschedule a performance or to substitute an alternative film or presentation, if forced to do so by circumstances beyond its control.

4.2 If a film showing or other presentation is cancelled, rescheduled or substituted, the Cinema Duty Manager will have the sole discretion to decide whether to refund customers the cost of their tickets or to issue replacement tickets for the same film or presentation at an alternative time.

5.1 Cineworld reserves the right to refuse the entry onto its premises of any person who is believed to be intoxicated and may require any person or customer who is believed to be intoxicated to leave the premises immediately without any entitlement to a refund.

5.2 No customer is allowed to bring any illegal substances or weapons onto the
premises. Anyone found in possession of such items will be refused entry or will be required to leave the premises immediately without any entitlement to a refund. Cineworld takes such matters seriously and may report the incident to the police or Garda Síochána in Ireland.

5.3 In order to comply with applicable health and safety legislation, customers must at all times remain within the public areas of the premises and must not obstruct the aisles with personal belongings.

5.4 Customers must keep their personal belongings with them at all times. Cineworld accepts no responsibility for the loss, theft, alteration or damage to any personal items brought onto the premises.

5.5 Customers are not permitted to smoke on the premises of any Cineworld cinema this includes any form of electronic cigarette or other artificial smoking devices. Cineworld reserves the right to require any person or customer found to be in contravention of this rule to leave the premises immediately without any entitlement to a refund.

6.1 Nothing in these terms and conditions affects your statutory rights as a customer or excludes or limits Cineworld’s liability for fraud or for death or personal injury resulting from Cineworld’s negligence or for any other liability which Cineworld cannot exclude or limit under law but otherwise Cineworld’s liability to you as a customer shall be limited to the ticket price paid.

6.2 In addition to its other rights, in the event that a customer or group of customers breach or breaches any of the terms and conditions of this policy, Cineworld reserves the right to take such action as is necessary to prevent a reoccurrence of such breach (including recovering any costs incurred). Such action may include banning the relevant customer or customers from all Cineworld premises and/or taking legal action.

6.3 Cineworld reserves the right to charge for any additional service or product which it may supply including but not limited to 3D glasses.

6.4 Any Cineworld Duty Manager may refuse entry to any person onto the premises of the relevant Cineworld cinema at any time and will be under no obligation to provide a reason to that person.

6.5 Cineworld accepts no responsibility for any information displayed or broadcast on the premises by any third party.

6.6 Cineworld reserves the right to amend these terms and conditions from time to time without notice.

6.7 “Cineworld” means Cineworld Cinemas Limited, trading as Cineworld Cinemas. Registered in England (No. 01915767). Registered Office and contact address: 8th Floor Vantage London, Great West Road, Brentford, TW8 9AG. If you are in the Republic of Ireland Adelphi-Carlton Limited is the company you contract with. Adelphi-Carlton Limited is registered in Ireland (Company number  669223). Registered office: Astor House, 29 Lower Georges Street, Dun Laoghaire, Dublin, Republic of Ireland. Adelphi Carlton Limited is not part of the Cineworld Group and is separately owned and operated by an independent third party. Cineworld can also be contacted via our online contact form or by emailing [email protected]. 07/24

6.4 Booking tickets online. You may use your Unlimited Card to book tickets for yourself online via the App or Cineworld Website. You may have up to five (5) pending online bookings for yourself using your Unlimited Card at any one time. You must be logged-in and make your booking through your Account. Bookings for Event Cinema, Unlimited Advance Screenings and tickets obtained in-cinema do not count towards your online booking allocation. Although a booking fee usually applies to Cineworld customers when cinema tickets are booked online, these booking fees will not be payable for tickets you book for yourself or other Unlimited Members when using their respective Unlimited Cards (see 6.7 below). Your booked tickets will be displayed in your Account (under ‘My Purchases’ on the App and ‘My Bookings’ on the Cineworld Website) with a QR code for scanning at the cinema. Tickets will not be issued if your Unlimited Card is invalid (see section 5.7 for more about validity).

6.5 Booking tickets at the cinema. You may use your Unlimited Card to book tickets in person at the Cineworld Cinema on the day of the performance. To obtain your ticket, you must present your Unlimited Card at a Cineworld Cinema box office, Ticket and Concessions stand or an Automatic Ticket Machine (ATM). Your Unlimited Card will be scanned to check its validity and additional identification may be requested. If your Unlimited Card is validated, you will be issued with a ticket for the chosen screening and time, subject to availability. Tickets will not be issued if your Unlimited Card is invalid (see section 5.7 for more about validity).

6.6 Only one booking for the same film at the same time. You can watch as many films as you wish, as many times as you want, except that you may not have more than one online booking for the same film at any one time or book for two films which overlap or start within 90 minutes of each other, whether those tickets are booked in cinema or online.

6.7 Booking tickets for other Unlimited Members. When booking a ticket for yourself, you may simultaneously book a ticket for each of up to five other Unlimited Members that you have added as “Friends and Family” in your Account for the same screening. Bookings for Friends and Family will be subject to the terms and conditions of their respective Unlimited Membership plans and, where applicable, payment of Uplifts, for example where the booking is for a screening at a Cineworld Cinema not included within your Friend’s Unlimited Membership Group. You may only add other Unlimited Members as Friends and Family within your Account and use their Unlimited Card to book tickets for them where they have given you permission via their own Account.

6.8 Booking tickets for those who are not current Unlimited Members. When booking a ticket for yourself online, you may book and purchase tickets for the same screening for others who are not Unlimited Members at Cineworld’s standard online prices for that particular performance. A non-refundable booking fee for each person for whom a ticket is booked (Booking Fee) will usually apply when booking tickets for other non-Member customers online. Please refer to section 7.4 of the Online Terms of Use for further details. If you do not wish to pay the Booking Fee, you may purchase tickets at the cinema in person, where it will not apply, although prices for tickets purchased in cinema may be higher than those purchased online.

6.9 Using tickets at the cinema. Where you have booked tickets online using your Unlimited Card you should use the App to display your ticket(s) at the cinema before entering the relevant auditorium. Alternatively, you can access your e-tickets online in your Account through the Cineworld Website. Entrance will not be permitted unless you display a valid Unlimited Card and the relevant tickets. When attending more than one performance in a day, you must show a valid ticket for each performance, together with your Unlimited Card on request. Please ensure you arrive at the auditorium by the advertised performance time, as you may be refused admission if you arrive after the start of the feature presentation. Where you have booked tickets for others, all members of your group must be admitted into the performance together and you must be able to provide proof of ticket purchase for all members of your party. Any Unlimited Members in your group must also display their Unlimited Card as and when requested by Cineworld staff. Cineworld’s Terms of Entry will apply each time you visit a Cineworld Cinema.

6.10 Managing your ticket bookings. Bookings cannot be amended, although tickets booked online using your Unlimited Card may be cancelled in your Account through ‘My Purchases’ on the App and ‘My Bookings’ via the Cineworld Website. These cancellations may be made up to 120 minutes (2 hours) prior to the start of the booked performance provided the tickets have not already been collected at the cinema. Where you have paid for tickets or Uplifts as part of the booking, funds will usually be returned to the same payment method used to make the booking (or if not possible, on a Cineworld gift card/e-voucher, via BACS transfer or other method at Cineworld’s discretion). Please note, previously charged booking fees and any additional fees for SMS confirmation or 3D glasses will not be refunded and redeemed voucher codes cannot be re-used. Tickets purchased at the cinema, booked online without using your Unlimited Card or already collected in-cinema prior to cancellation will not be refundable.

6.11 Cancelling tickets when you’re unable to attend. If you have booked a ticket online using your Unlimited Card and you are unable to attend the screening, you must cancel your booking as soon as possible and in any case within the timeframe specified in section 6.10. Cineworld may decide, at its discretion, that repeated ‘no-shows’ is misuse of your Unlimited Membership and may result in your Unlimited Membership being suspended and/or terminated.

6.12 Managing your Unlimited Membership. You can manage your Unlimited Membership online through your Account, including changing your contact details and the payment card associated with your Account, updating your marketing preferences and making a missed payment of your Membership Fees. To change your photograph or your Unlimited Membership Group, please contact the Unlimited Team for assistance.

6.13 Availability of the App, the Cineworld Website and other Cineworld online services. Cineworld may make changes to the Account, the App, the Cineworld Website, the number of online tickets you can book in advance online using your Unlimited Card and withdraw or change any and all online ticket booking at any time and without notice. If you are unable to book tickets via the App and/or Cineworld Website for any reason, but you can still use your Unlimited Card to obtain tickets in-cinema and display it to validate your admission to the cinema, then your Unlimited Membership will be deemed active.