Here are the Cineworld terms and conditions, privacy information and legal notices for all the services we provide. They are subject to change and can be updated on a regular basis.
Gift cards, e-Gift cards and gift box terms
of use and cancellation rights
Last updated 25 May 2018
We respect the privacy of every person who visits or registers with www.cineworld.com, www.cineworld.co.uk, www.cineworld.ie and www.unlimitedcineworld.com or uses the Cineworld mobile applications for iPhone and Android (the “Sites”) and who uses the services that we make available from the Sites, on our telephone booking line, in our cinemas or through our customer services facilities (our “Services”) and we are committed to ensuring a safe online experience.
1 PURPOSE OF THIS POLICY
2 WHO ARE WE AND WHAT DO WE DO?
The Sites and our Services are operated by Cineworld Cinemas (“we”, “us” or “our”).
Cineworld Cinemas is made up of two companies, Cineworld Cinemas Limited and Adelphi-Carlton Limited, which are part of the same group and trade under the Cineworld brand to operate Cineworld Cinemas, the Sites and to provide the Services.
Cineworld Cinemas Limited is the data controller responsible for your personal information obtained in connection with the provision of our Sites and Services in the United Kingdom. Adelphi-Carlton Limited is the data controller responsible for your personal information obtained in connection with the provision of our Sites and Services in the Republic of Ireland.
Cineworld Cinemas Limited is an English company with registered company number: 01915767 and whose registered office is at 8th Floor Vantage London, Great West Road, Brentford, TW8 9AG, United Kingdom. Adelphi-Carlton Limited (trading as Cineworld Cinemas), is an Irish company with registered company number 7640 and whose registered office is at 8th Floor, Block E, Iveagh Court, Harcourt Road, Dublin 2, Republic of Ireland.
3 HOW TO CONTACT US?
4 WHAT PERSONAL INFORMATION DO WE COLLECT AND HOW DO WE USE IT?
We obtain your personal information from the following sources:
Our primary goal in collecting personal information about you is to: (i) verify your identity and age; (ii) provide our Services to you and carry out requests made by you on the Sites or in our cinemas; (iii) help us improve our products and services and develop and market new products and services; (iv) investigate or settle inquiries or disputes; (v) comply with any applicable law, court order, other judicial process, or the requirements of a regulator; (vi) enforce our agreements with you; (vii) protect the rights, property or safety of us or third parties, including our other customers and users of the Sites and at our cinemas; (viii) provide support for the provision of our Services; and (ix) use as otherwise required or permitted by law.
In particular, we use your personal information for the following purposes:
4.1 Fulfilment of products and services
We collect and maintain personal information that is voluntarily submitted to us during the use of the Sites and/or our Services. We use the contact and payment details which are provided to us so that we can fulfil the supply of products and services which have been ordered from our Sites or in our cinemas. We will use contact information to send you service related communications relating to these orders. This includes your purchase of products and services, your registration for an account with us, your attendance at events hosted by us or our third party partners, your hire of our cinemas for your own events and the processing of returns and refunds. For example:
What is our legal basis?
It is necessary for us to use your personal information to perform our obligations in accordance with any contract that we may have with you such as your contract with us for your ticket or gift purchase. It is in our legitimate interest to use personal data of a gift recipient in order to provide them with the gifts purchased for them.
4.2 Verify the age of persons using our products and services
We welcome children and young people to our cinemas. However, some of our Services and features available on our Sites (including online ticket booking, Unlimited memberships and My Cineworld accounts) have age restrictions attached to their use. These age restrictions are explained in the terms and conditions relating to our Services, which are located here.
This means that we may need to ask you to provide your date of birth and, where our products or services are being purchased as a gift, the date of birth of the recipient of the gift.
We may also use your date of birth to understand more about our customers (see the Customer Insight and Analysis section for more details about our use of your personal information for this purpose).
What is our legal basis?
Where we use your personal information to verify you or the person receiving our Services meets any age restrictions which we have set, it is in our legitimate interests to do so. Where we use your date of birth to prevent you from accessing age restricted films, we do so because this is necessary for us to comply with legal obligations to which we are subject. When you use our Services, it is also necessary for us to process your personal information for the purpose of performing our contract with you.
4.3 Providing and administering My Cineworld accounts
If you register for a My Cineworld account or any other accounts on our sites, we will ask you to provide your name, e-mail address, postcode and your favourite or local cinema. We will also ask you to provide a password for your My Cineworld account. Alternatively, you may be able to register for, or log in to, your My Cineworld account using your Facebook, Google or Twitter profile and we will use your personal information from your profile to create, or log you in to, your My Cineworld account. You can also voluntarily provide us with additional information when using your My Cineworld account, for example your postal address and phone numbers. You can update and amend the contact details and some other personal information we hold about you at any time through your My Cineworld account.
We will use this personal information to provide you with the online functions available within the My Cineworld account and apps, including facilitating your purchase of our products and services via your My Cineworld account and/or the apps. This personal information is also used to identify you when you visit and interact with other areas of our Sites (see the Customer Insight and Analysis section for more details about our use of your personal information for this purpose).
You can also ask for your payment card details to be securely stored by our payment services providers, who process payments and store all credit and debit card details on our behalf, to help speed up the online booking process for you.
What is our legal basis?
It is necessary for us to use your personal information to perform our obligations in accordance with any contract that we may have with you such as your contract with us for your use of a My Cineworld account.
4.4 Providing our Unlimited membership scheme
Where you use your Unlimited card to obtain discounts or benefits from our third party partners, we may receive personal information about your use of your Unlimited card from these third party partners. Our third party partners are identified on our Sites here. Please see the Customer Insight and Analysis section for more details about how we use the personal information that we receive from our third party partners.
If you purchase an Unlimited membership for someone else as a gift, we will still need some details about you (so we can contact you about your gift and you can pay) but we will also ask for the details of the person who will be the Unlimited member. Where you submit personal information about that person to us, you confirm that you have all necessary permissions and consents to do so (including the consent of the Unlimited member’s parent or guardian, if they are under 18). We will also let the Unlimited member know that you have bought them Unlimited membership as a gift and provided us with personal information about them.
To book tickets in advance using your Unlimited Card and to manage your Unlimited membership online (including your email and text marketing preferences and online unsubscribe functions), you will need to set up a My Cineworld account (if you haven’t already got one) and link it with your Unlimited membership account. Please see the ‘Providing and administering My Cineworld accounts’ section for further details.
As a part of your Unlimited membership, we will use your contact details to send you service communications, including information about your membership such as renewal reminders, account information and membership summaries and sometimes details of new cinema openings or changes or additions to our selection of Unlimited partners, the latest films as well as hints and tips on how to make the most of your membership (for example a series of messages about how and where to use your Unlimited Card when you first join Unlimited). You can find out more about what’s included with the Unlimited membership service here. In addition, where we have a lawful right to send you marketing communications, we will also send you marketing relating to your Unlimited membership. Please see the Marketing communications section for further information.
What is our legal basis?
Where you have purchased an Unlimited membership for yourself or as a gift for someone else, it is necessary for us to use your personal information to perform our obligations in accordance with any contract that we may have with you such as your contract with us for your purchase or use of Unlimited membership. It is in our legitimate interest to use your photograph for identification purposes, to help ensure the Unlimited scheme is used fairly and for fraud detection and prevention purposes.
Where an Unlimited membership has been purchased as a gift, it is in our legitimate interest to use personal data of a gift recipient in order to provide them with the gift which has been purchased for them.
4.5 Customer Services
Our Sites and our cinemas use various user interfaces to allow you to request information about our products and services: these include printed and electronic enquiry forms, dedicated email addresses, our social media pages and a telephone enquiry service. Contact information may be requested in each case, together with details of other personal information that is relevant to your customer service enquiry. This information is used in order to enable us to respond to your requests.
What is our legal basis?
It is in our legitimate interest to use your personal information in such a way to ensure that we provide the very best customer service we can to you.
4.6 Competitions, prize draws and other events and promotions
From time to time, we may run prize draws, prize competitions and other promotions on our Sites, on our social media accounts and/or in our cinemas. We may also run events at other locations. For the purposes of administering such promotions and events, we may process your name, contact details (including email address, postal address and/or telephone number), social media handle (if relevant) and any other personal information volunteered by you in your promotion entry. For certain competitions and events, we may process and publicise images, videos or sound recordings that you volunteer to us.
What is our legal basis?
It is necessary for us to use your personal information to perform our obligations in accordance with any contract that we may have with you (e.g. the terms and conditions applicable to the promotion) or it is in our legitimate interest to use your personal information to enable you to participate in any prize draws, prize competitions and other promotions. We will only use photographs we take of you at events where we have your consent to do so.
4.7 Your feedback about our products and services
From time to time we will contact you to invite you to provide feedback about our products and services in the form of online or in-cinema surveys. We use this information to help us improve the quality of service provided by our staff and in our cinemas. We also use your feedback to monitor the quality of our products and services and to assist with the selection of future product and service lines.
What is our legal basis?
It is in our legitimate business interests to use the information you provide to us in your feedback for the purposes described above.
4.8 Customer insight and analysis
We analyse your contact details and other information provided by you during your use of the Sites and our Services, including your date of birth, with other personal information that we collect or observe about you from your interactions with our Sites, our email communications to you and/or with our products and services in our cinemas, such as the products and services you have purchased or viewed.
If you are an Unlimited member, we may also receive information from third party partners about your use of your Unlimited card when purchasing or using our third party partner’s products or services.
Our web pages and e-mails contain “cookies” "web beacons" or “pixel tags.” (“Tags”). Tags allow us to track receipt of an e-mail to you, to count users that have visited a web page or opened an e-mail and collect other types of aggregate information. Once you click on an e-mail that contains a Tag, your contact information may subsequently be cross-referenced to the source e-mail and the relevant Tag.
This information is used to create profiles and insights about your cinema habits and the cinema habits of our other customers and helps us to get to know our customers better. Where we have your consent to do so, we will also use your location data for customer insight purposes.
By using this information, we are able to measure the effectiveness of our content and how visitors use our Sites and our Services. This allows us to learn which pages of our Sites are most attractive to our visitors, which parts of our Sites are the most interesting, how customers use our Services and what kind of offers our registered users like to see.
We also use this information to help us with the selection of future product and service lines, cinema, website and app design and development, to identify appropriate partners whose offers we might obtain for you as a Cineworld customer and to remember your customer preferences.
We also use this information for marketing purposes (see the Marketing communications section below for further details).
What is our legal basis?
Where your personal information is not in an anonymous form, it is in our legitimate interest to use your personal information in such a way to ensure that we provide the very best products and services to you and our other customers.
We will only use your location data for customer insight purposes where we have your consent to do so.
4.9 Marketing communications
We carry out the following marketing activities using your personal information:
4.10 Business administration and legal compliance
We use your personal information for the following business administration and legal compliance purposes:
What is our legal basis?
Where we use your personal information in connection with a business transition, enforce our legal rights, or to protect the rights of third parties it is in our legitimate interest to do so. For all other purposes described in this section, it is our legal obligation to use your personal information to comply with any legal obligations imposed upon us such as a court order.
4.11 Health and Safety
We may use your personal information which is gathered for health and safety purposes including any accident report or claim log in respect of an accident or incident which occurs in one of our cinemas. As this may be data relating to your health it could fall within special categories of data which is defined under relevant data protection legislation as including personal data revealing racial or ethnic origin, religious beliefs and data concerning health (as well as various others). We may also use this information to establish, exercise or defend any legal claim in relation to the accident or incident, including sharing this information with our insurance providers.
What is our legal basis?
Where we use your personal information in connection with an accident or incident as described above it is in our legitimate interest to do so and to comply with our legal obligations. Where this includes use of special categories of data it is necessary for the purposes of carrying out our obligations and exercising specific rights relating to relevant social protection law which may include health and safety and/or occupiers liability legislation. In addition where we also process special categories of data to establish, exercise or defend any legal claim we do so because it is necessary to process it for these purposes.
5 HOW DO WE OBTAIN YOUR CONSENT?
Where our use of your personal information requires your consent, you can provide such consent:
The legal basis of consent is only used by us in relation to processing that is entirely voluntary – it is not used for processing that is necessary or obligatory in any way.
You may at any time withdraw the specific consent you give to our processing your personal data. Please see How to access your information and your other rights section below for more details. Please note even if you withdraw consent for us to use your personal data for a particular purpose we may continue to process your personal data for other purposes where we have a legal right to do so.
8 TRANSFERS OF YOUR PERSONAL INFORMATION OVERSEAS
8.1 Internally within our group
We transfer your personal information within our group as described in section 7.
The use of your personal information is governed by an intra-group agreement and although we do not routinely transfer your personal data from the EEA to a non-EEA jurisdiction if we do so in the future we will ensure that there is a lawful basis for transferring personal information outside the EEA, this may include use of EU ‘model clauses’ which have been approved by the European Commission.
8.2 To external third parties
Some of the third parties that we describe in section 7 may be located outside of the EEA or may otherwise transfer your personal data outside of the EEA.
In respect of transfers of your personal information outside of the EEA, this means that we will ensure that there is a lawful basis for transferring personal information outside the EEA. Our standard practice is to use ‘model clauses’ which have been approved by the European Commission for such transfers. We may also rely on other mechanisms where appropriate, including reliance on a third party’s ‘binding corporate rules’ or ‘EU-US Privacy Shield’ certification.
Your browsing and interaction on any other websites, or your dealings with any other third party service provider, is subject to that website’s or third party service provider’s own rules and policies.
We do not monitor, control, or endorse the privacy practices of any third parties.
We encourage you to become familiar with the privacy practices of every website you visit or third party service provider that you deal with and to contact them if you have any questions about their respective privacy policies and practices.
10 HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION FOR?
Whenever we collect or process your personal data we will usually keep it for one year after our last interaction with you or otherwise in accordance with our data retention policy, pursuant to which we do not retain personal data for longer than is necessary for the purposes for which it is collected. We will keep personal data you give us in relation to any contract that we have with you for seven years. If your information is only useful for a short period e.g. for specific marketing campaigns we may delete it. At the end of that retention period, your data will either be deleted or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning. We keep the length of time that we hold your personal data for under review.
11 CONFIDENTIALITY AND SECURITY OF YOUR PERSONAL INFORMATION
We are committed to keeping the personal information you provide to us secure and we will take reasonable precautions to protect your personal information from loss, misuse or alteration.
We have implemented information security policies, rules and technical measures to protect the personal information that we have under our control from:
All of our employees and data processors (i.e. those who process your personal information on our behalf, for the purposes listed above), who have access to, and are associated with the processing of personal information, are obliged to respect the confidentiality of the personal information of all users of our Services.
12 HOW TO ACCESS YOUR INFORMATION AND YOUR OTHER RIGHTS
The Cineworld web site’s cookie settings are programmed to allow all cookies. This helps us to provide you with the best experience and also allows us to improve the functionality of our site.
If you continue to browse the web site without adjusting these settings, you are consenting to allow all cookies to be issued to you.
1. What are Cookies and how do we use them?
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive.
You can find more general information about cookies at www.allaboutcookies.org
2. Adjusting your settings using the Cineworld tool
We have made some changes to our web site so it's easier for you to manage the cookies we use. Simply use the Cookie settings page to indicate which types of cookies you are happy for us to use when you visit our web site. We set out below a description of the different categories of cookies used by us, so that you can make an informed decision about your settings. You can adjust your cookie settings at any point by clicking on the link that appears at the foot of each page of the web site.
3. Different types of cookies
The cookies used on Cineworld.com fall into four categories. The categories are: strictly necessary, performance, functionality, and targeting.
4. Strictly Necessary Cookies
Strictly Necessary cookies let you move around the web site and use essential features like our online ticket booking service. Without these cookies, services that you have asked for, like booking tickets, cannot be provided. These cookies do not gather any information about you that could be used for marketing or remembering where you've been on the internet.
We use these Strictly Necessary cookies to:
Strictly Necessary cookies are necessary for the performance of the web site and cannot be switched off using the tool on our web site. However, if you prevent these cookies (or some of them) by adjusting your browser settings, we cannot guarantee your security or predict how our website will perform during your visit.
Here is a list of the cookies we have defined as strictly necessary cookies:
5. Performance Cookies
We collect information about how you use our web site using performance cookies. These cookies do not collect any information that could identify you – all the information collected is anonymous and is only used to help us improve how our web site works and to understand what interests our users. These cookies do not gather any information about you that could be used for marketing or targeting adverts to you on any other website.
We use performance cookies to:
Some performance cookies are managed for us by third parties, but we do not allow the third party to use the cookies for any purpose other than those listed. You can control whether these performance cookies are used by clicking here.
Here is a list of the cookies we have defined as performance cookies:
Performance cookies that are hosted by third parties:
6. Functionality Cookies
Functionality cookies are used to provide services or to remember settings to improve your visit. They help up provide enhanced, more personal features. For example, we use a functionality cookie to remember which cinema you last visited.
We also use functionality cookies to allow you to use social plug-ins on our web site (for example, Facebook and Twitter).
Cookies defined as functionality cookies will not be used to target you with adverts on other websites.
You can control whether or not these functionality cookies are used by clicking here. However, if you choose to prevent these cookies, we cannot guarantee or predict how our website will perform during your visit.
Here is a list of the cookies we have defined as functionality cookies:
7. Targeting Cookies
These cookies are used to deliver adverts more relevant to you and your interests. They collect information about your browsing habits. Targeting cookies are linked to services provided by third parties, such as 'like' and 'share' buttons and advertisements. We use targeting cookies to send third parties information on your visit so that they can make their advertising more relevant to you when you visit their websites.
You can control whether or not these targeting cookies are used by clicking here. All of these cookies are managed by third parties, and you may alternatively use the third parties' own tools to prevent these cookies.
Here is a list of the cookies we have defined as targeting cookies, all of which are third party cookies:
Some additional campaign-specific cookies may also be used from time to time.
8. Cookies Used on the Mobile Site
Cookies that are used on Cineworld’s mobile site are listed below. They are a mixture of performance, strictly necessary and functionality cookies: